Refunds:

If your purchase is damaged during shipping 
Take photos within 24 hours of packaging arriving, this includes packaging and product. The product will need to be returned to us at your cost (within 7 days) and either
- A replacement of similar value
- A gift card of that value.
The shipping costs will not be included in the refund and are to be covered by customer. 
Refunds of purchase will only be offered in certain circumstances.

No refunds are offered on sale items, change of heart or wrong payment method at checkout.

Refunds will be accepted within 48 hour of purchase ONLY if item has not been shipped. A cancellation fee of $10 will occur.

Returns and exchanges:

Returns are not accepted unless due to faults in product that happened in the creative process or shipping damage.

Exchanges are only accepted if shipped back within 2 weeks of receiving item (at customers expense) in original packaging. If item is not returned in original condition, customer is responsible for any loss in value.

Shipping:

Packages lost in transit are out of my hands. All orders have tracking numbers, it is customers responsibility to track package and follow through with local service in the case of lost package.

Wove in is not liable for any items lost, damaged, stolen in transit or delivered to wrong address.

Check shipping address is correct when purchasing as Wove in is not liable for lost package this includes postage within Australia and overseas.

Check shipping address is complete. With full name, House/apt./unit Number, street name, suburb/town, state, postcode/zip code, and country. If address is invalid you will receive an email or if mobile is provided a text message. If no response I will cancel and refund your order.

If items are returned to me due to invalid address customer will be responsible for re-postage. 

Express postage is available if asked

Orders are generally shipped within 5 days of order unless I have indicated otherwise. 
Arrival is within 7-14 days within Australia
Arrival is up to 8 weeks for international shipping.

International Shipping

All shipping is tracked and we hope it arrives safe and sound.

Any questions or concerns please fill in the form below